Engineering Operations · SaaS Administration · Workflow Automation
Systems Engineer · API Integrations · Toil Elimination
I build engineering solutions that eliminate manual toil across enterprise SaaS platforms — automating provisioning workflows, deploying API integrations between services, and creating self-service tools that help support teams scale without adding headcount.
Self-service provisioning tool that eliminated a 45-minute manual onboarding workflow entirely. Acts as service owner over enterprise app access — automating M365 license assignment, Outlook group matrix configuration, and SSO-connected app provisioning (Salesforce, RingCentral, ChatGPT Enterprise) through a single helpdesk-facing interface. Enforces per-user MFA policy on completion and triggers ADSync delta to propagate identity changes immediately.
service owner for enterprise applications · self-service tools to help support teams scale · eliminate manual tasks
Onboarding toil cut from ~45 min to under 5 min — zero manual steps remaining
Centralized SaaS administration console for multi-tenant Exchange Online management. Async runspace architecture keeps the UI non-blocking during long-running operations. Manages mailbox permissions, distribution group membership, and access delegation across multiple tenants — the operational pattern of owning a broad portfolio of enterprise services.
administer and configure SaaS applications · multi-tenant service ownership
Consolidated multi-tenant EXO administration into one non-blocking console
API integration built on Microsoft Graph API and MSAL.PS (OAuth 2.0) that bridges two SharePoint environments for large-scale data migration. Handles paged API responses, retry logic, structured error logging, and a range-select WinForms UI — moved thousands of folders across production libraries without service interruption.
develop and deploy API integrations between platforms and web services
Thousands of production folders migrated — zero data loss, no manual file ops
Scalable endpoint configuration platform that codifies OS hardening, service optimization, and SaaS integration preservation into a repeatable WinForms GUI. Work-environment tweak block for 25H2 ensures OneDrive, SharePoint, and RingCentral remain fully operational while non-essential overhead is removed across the fleet.
scalable and reliable infrastructure · reduce operational overhead
~85% reduction in per-device setup time across 160+ managed endpoints
Automated OS upgrade workflow with built-in pre-flight validation and structured run logging — an example of implementing monitoring and alerting to proactively identify and address potential issues before they surface. Handles BitLocker suspend, Defender timing, LabConfig/MoSetup registry bypass injection, ISO extraction, and a self-elevating launcher. Every run produces an auditable output log; failures surface with context rather than silent exits. Designed to run repeatedly across a fleet with zero engineer touchpoints between deployments.
relentlessly pursue process improvements · implement monitoring and alerting · automate tasks · eliminate toil
Hands-off, repeatable fleet upgrades — observable outcomes, zero per-machine engineer intervention
I'm an Engineering Operations practitioner based in South Florida, focused on streamlining workflows and building the integrations and self-service tooling that let enterprise teams operate without friction.
As Technical Services Supervisor at MedPro Healthcare Staffing, I own a broad portfolio of enterprise applications — acting as the service owner responsible for reliability, configuration, and continuous improvement. My tools eliminate toil that previously consumed engineering hours every week. They are in production, not prototypes.
My USMC Logistics NCO background shaped how I think about operations: every process should be documented, observable, and designed to run without heroics. I apply that same discipline to every integration, automation, and platform I manage.